FAQ

Here are some common questions we get.

Size Guide

How do I know the size of my pet's collar?

You may refer to our dog collar size by breed reference for the suggested size based on your dog’s breed.

But for the best fit, we recommend that you measure your pet’s neck where the collar will naturally sit. Make sure it is not too tight and not too loose. Generally, you should be able to fit two fingers (0.25″ to 0.5″) between the neck and the collar.

For AlphaCollar and IndieCollar:Collar Size Guide

For Pawriginal, Fawbric and Alpha:Collar Size Illustration

How do I know the size of my pet's bow tie?

Measure the width of your pet’s collar where the bow tie’s garter holder will slide on. Generally, it only fits on collars with either 3/4 inch or 1 inch width for small and big sizes respectively.

To ensure proper fit on their collar, we highly recommend using any of our leather collars as it is designed to complement each other.

Do you accept customized size?

No, because that is no longer necessary. All of our collars are already available in all possible sizes for both dogs and cats. But in any event you find it difficult finding the right size for your pet, you can either contact us directly through mobile or email, chat with us in our chatbox or see our size guide for proper guidance.

Can I fit my purchase to my cats?

Yes. Our pet collars and bow ties are designed for both dogs and cats.

It is essentially the same with dogs in measuring your cat’s collar.

Shipping

How much is your shipping fee?

We offer free delivery to any destination in the Philippines.

However, shipping fee for international customers vary depending on the selected overseas location. It will be determined during delivery options upon checkout.

How will my order ship?

We deliver your purchase through only reputable 3rd party logistics partners, primarily XPOST (an LBC affiliated digital logistics platform), with varying lead times depending on the location and courier.

To preserve the high quality of our products, we wrap it in a bubble wrap before it is sealed in a pouch. A silica gel is also enclosed for orders containing leather products.

How long will my purchase take to arrive?

Our delivery lead times* are the following:

Metro Manila – 2 to 3 days

Luzon – 3 to 5 days

Visayas & Mindanao – 3 to 6 days

International – 10 to 15 days

*Excluding holidays, Sundays and certain conditions beyond our control such as customs, unfortuitous events and adverse weather conditions may affect the specified delivery lead time.

Can you ship internationally?

Yes! We have partnered with a reputable e-commerce logistics provider to deliver your purchase to any destination around the world.

What if I don't receive my order within the specified delivery date?

All shipment, local and overseas, are covered by insurance.

On some occasions where the courier fails to ship your order on the specified delivery date, kindly contact us or the provided courier customer support.

Rest assured, we will coordinate with our courier and update you as often as we can. If you don’t receive your order within 7 days from the last date of the specified delivery lead time, we will replace your order for free.

Payment

What are your payment options?

We primarily use PayPal as it is a favorite tool for sending and receiving money online. It is one of the oldest services available and the leader in online payment gateways.

For the most part, it’s safe to use PayPal. If you don’t have an account yet, creating an account and setting it up is free.

Cash on Delivery – available to deliveries in the Philippines only

Debit/Credit Card – Visa, Mastercard, AMEX or Discover

PayPal – secure your payment using an account

Direct Bank Transfer – deposit your payment directly to our bank account

Do you accept cash on delivery?

Yes, but this is limited to deliveries within the Philippines only.

For any other locations, we prefer cashless transaction through PayPal for a more secure and convenient shopping experience.

How secure is your payment gateway?

PayPal is safe when you use it to pay for online purchases. It is a reputable company with enough security and consumer protection in place to keep you relatively safe online.

Data security: Pawdel and PayPal’s website is secure and encrypted. As long as you have a secure connection, any information you exchange is hidden from prying eyes. PayPal uses industry-standard security features that you’d expect from any large financial institution.

A layer of protection: Using PayPal might even be safer than giving your credit card number or bank account information directly to the website you’re buying from. Why? You keep that information in one place—at PayPal—instead of spreading it around everywhere you shop. If something happens, you won’t need to cancel your cards and update all of your automatic billers. You can just secure your PayPal account by changing your password or card number.

Returns and Exchanges

What is your return and exchange policy?

We allow return or exchange of purchased product within 14 days after you receive the delivery. Unfortunately, you’ll have to pay for the return shipping yourself.

That is why we suggest you measure your pet’s size and look up our size description in the product page before you make your purchase final. If you are still unsure of your pet’s size, you can always contact us for guidance.

However, if we ship you a damaged or wrong item, we will replace it and shoulder any shipping costs that should incur after validation.​ Damaged or wrong item must be reported to us 3 days or 72 hours after you receive the delivery.

Leather Care

Is it ok if the leather collar gets wet?

Yes, just like any other leather products such as shoes or bags, leather collars can unavoidably get wet. While our leather collars are top-coated with splash-proof wax to keep off occassional splashes of water from penetrating the leather, a soaking wet leather is not always a great idea.

But a soaking wet leather can still be preserved as long as you take immediate care.

What to do if the leather collar gets soaking wet?

First things first: act fast! Don’t let the leather collar dry up without following these 3 simple steps:

1. Dry
Gently wipe off any remaining water and allow it to naturally dry to the point of being damp (but not dry).

It is critical to wrap the leather collar around an empty tissue roll or any similar object to help hold its shape and let it to naturally air dry.

Caution: Avoid drying under the sun or a blow dryer.

2. Condition
While the leather collar is still damp (slightly wet). Apply a reasonable amount of leather conditioner which you can easily find in the upholstery/automotive section from your favorite hardware store. Gently rub the conditioner onto the surface of the leather and leave it to dry overnight.

The conditioner will penetrate the leather and replenish the natural oils that were stripped when it got wet.

Trivia: The loss of natural oils from a leather is what causes it to get brittle and lose its integrity.

3. Protect
Once dry, apply additional leather conditioner for a second coat as applied in step 2.

For a more detailed restoration, you may apply water and stain repellant, either with the readily available cheaper ones or high-grade alternatives, for complete protection.

How do I clean my pet's leather collar?

Cleaning your leather collar is easy using conventional leather cleaners/conditioners typically found in the upholstery/automotive section of your favorite hardware store. If you prefer a home-made leather cleaning solution, just mix 1 part mild soap with 8 parts water.

Using a clean towel, damp it with the leather cleaning solution and gently rub it on the surface of the leather collar. It is ideal to clean and condition your pet’s leather collar every 3 months.

Why is my pet's leather collar having darker shades or discoloration?

People who are fond of leather products particularly cherish its weathered look that comes with regular use and passage of time. For some people with little experience with it, sometimes it’s troubling. But don’t worry. That discoloration is called Leather Patina. It is the hallmark of a high-quality genuine leather. A patina is a soft sheen that develops on the surface of the leather. It is inherently different in every genuine leather product. So it’s safe to say no leather collars in our pawllection will be alike.

As a beloved pet parent or owner, the unique patina even with the scratches and scuffs that come with normal wear impart a unique character that tells the story of your pet’s mischievous adventures and your bond together. It is the indelible stamp of your pet’s ownership of the collar; a living memory of your pet’s unique story that will definitely outlive them. Think of it as your loved one’s vintage personal belonging, like a watch… Something invaluable you would love to keep from one generation to the next.

Leather Origin

Were there any animals unnecessarily harmed in the production of your leather?

No. We love all animals as much as we love pets.

Since our leather products are only made of cow hide and pig skin, our leather products are a byproduct of the meat industry. Neither endangered nor non-poultry animals are sacrificed in making our products. As for the pork, since the Philippines is a pork skin eating (loving) country, we import it from non-pork skin eating culinaries such as Japan.

We carefully source our leather from reputable tanneries both locally and overseas. That means we ensure that ethical manufacturing practices are being implemented.

Are your leather products environmentally friendly?

Yes. We carefully source our leather from reputable tanneries both locally and overseas. That means we ensure that environmentally responsible manufacturing practices are strictly observed. These are compliant tanneries with proper environmental certificates.

To make matters more environmentally responsible, our main leather products are vegetable-tanned as opposed to the widely adopted chrome-tanning practice. Vegetable-tanned leather uses the natural tannins of tree barks and other natural elements to undergo the tanning process, thereby leaving minimal environmental footprint.

 

What is vegetable-tanned leather?

Vegetable-tanned leather refers to the naturally processed leather that is rare, expensive and artisanal.

Less than 10% of the world’s leather is vegetable-tanned. It takes weeks to make because of its centuries-old artisanal process. It’s rich in character and ages beautifully with patina. It also provides a firm structure that breaks in nicely with wear. Above all, it has that natural aroma that is the hallmark of an expensive luxury leather.

Ultimately, these factors are what makes vegetable-tanned leather highly valuable.

Still need help? Send us a note!

For any other questions, please write us at hello@pawdel.ph or call us on +63 917 837 6633.